Shipping Policy
At our store, we are committed to delivering your orders safely, efficiently, and on time. Our goal is to provide a smooth and reliable shipping experience for all customers worldwide.
1. Complimentary Shipping
We offer free shipping on all orders over $99 to more than 200 countries. Orders below this amount are subject to standard shipping fees, which will be calculated at checkout.
2. Estimated Delivery Times
Shipping times depend on your location. All shipments are processed via insured international couriers. Estimated delivery times are listed below:
| Region | Estimated Delivery Time |
|---|---|
| United States | 8–25 business days |
| Canada & Europe | 8–25 business days |
| Australia & New Zealand | 8–25 business days |
| East Asia | 8–25 business days |
| Southeast Asia | 8–25 business days |
| Middle East | 10–25 business days |
| Mexico, Central & South America | 10–25 business days |
Note: Delivery times are estimates and may vary due to customs clearance, public holidays, or other unforeseen delays.
3. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Track your order using:
-
Our tracking page, or
4. Delivery Issues
If tracking indicates your package is delivered but you cannot locate it:
-
Check with neighbors or building management.
-
Inspect any secure delivery locations on your property.
-
Contact us at service@ptvtourmerch.us for assistance.
5. Order Changes
Changes to orders or shipping addresses can only be accommodated before the order is processed. Please contact our support team immediately to request modifications.
6. Customs & Import Fees
We ship duty-paid worldwide. If you are charged import duties, send us the customs invoice and we will reimburse the full amount.
7. Customer Support
For any shipping-related questions or concerns, contact us at service@ptvtourmerch.us. Our team is dedicated to helping you have a seamless shopping experience.